FAQ
WHAT PRODUCTS DO YOU SELL?

National Flag manufactures and supplies a wide range of Gazebos, Umbrellas, Indoor and Outdoor Banners, Flags, and other branding and display systems

HWAT IS YOUR LEAD-TIME ON ORDERS?

We turnaround orders within 3 business days after your artwork is approved.

WHERE IS YOUR HEAD OFFICE?

Our head office is in Kew, Johannesburg. We also have branches in Cape Town and Durban.

CAN I COLLECT MY ORDER FROM YOUR OFFICES?

Sure. We will keep your order safe and ready for you to collect once your order is complete.

WHERE DO YOU DELIVER TO?

We offer nationwide and international delivery to selected countries. Please contact us to find out more on our delivery destinations – https://nationalflag.co.za/contact/

HOW LONG DOES DELIVERY TAKE?

We will deliver your order to you within 3 business days after your order is complete.

DO YOU OFFER A WARRANTY ON YOUR PRODUCTS?

Yes, we do. Warranties differ between products. Our Gazebos have a 5-year walk-in warranty on their frames.

WHAT SOCIAL MEDIA PLATFORMS ARE YOU ACTIVE ON?
WHAT IS THE NON-FADE PRODUCT RANGE?

National Flag offers an exclusive 5-year Non-Fade Guarantee on Gazebos and Umbrella prints. These skins are UV printed with our state-of-the-art UV printer that make them UV Fade Resistant with an incredible vibrant colour and a healthy lifespan.

WHAT IS UV PRINTING?

A technique of printing that uses ultra-violet lights to dry the ink while being printed. The printer applies the ink on the surface of a material while specially designed UV lights follow close behind to cure (dry) the ink instantly. It is a very versatile printing process, being able to print on a wide range of materials at an efficient rate.

DO YOU OFFER A GRAPHIC DESIGN SERVICE?

Yes, we do. We have a very skilled in-house design team to get your artwork done precisely and efficiently.

DO YOU CHARGE FEES FOR DESIGN SERVICES?

No, we do not charge design fees. We have an in-house design team to get your artwork requirements done on the house!

WHAT IS THE PARTNER ADVANTAGE PROGRAMME?

We aim to make our Partners a top priority by offering them 15 amazing advantages so they can excel in securing and maintaining clients.

DO YOU OFFER DISCOUNTS ON YOUR PRODUCTS AND SERVICES?

Yes, we do! Sign up to become a NF Partner to receive exclusive discounts and benefits.

HOW DO I BECOME A NF PARTNER?

Simply fill in the required information on the Partner Advantage Programme form – https://nationalflag.co.za/partner-programme/. Alternatively, click on the ‘Book a Zoom meeting’ button for a meeting with a Sales Specialist for more information.

I CAN'T FIND A SPECIFIC PRODUCT ON THE WEBSITE. ARE YOU ABLE TO SUPPLY IT?

Yes. Some products we supply may not be available on our website, but we do cater for custom requests. Contact us to let us know what you need, and one of our Display Sales Specialists will be happy to assist you.

DO YOU HAVE CUSTOM SOLUTIONS?

Yes, we do have bespoke branding solutions to meet any of your requirements. Contact us to let us know what you need, and one of our Display Sales Specialists will gladly assist you.

I AM HAVING TROUBLE PLACING MY ORDER. WHAT DO I DO?

We apologise for the inconvenience. Please give us a call on 011 887 0143 or email your query to sales@nationalflag.co.za and we will assist you.

CONTACT US

If you have any other questions not covered here, feel free to contact us.

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